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About Howard Hanna Real Estate Services

 
Howard W. Hanna, Jr.
Howard W. Hanna, Jr.
Founder
Howard Hanna Real Estate Services

Howard W. Hanna, Jr. founded Howard Hanna Real Estate Services in 1957 in Pittsburgh, Pennsylvania. After serving as an American Liaison Officer with the British Army in India in World War II, Mr. Hanna, and his wife Anne Freyvogel Hanna, began the real estate company with a modest dividend check and a tiny office in the Shadyside area of Pittsburgh. He and his wife wanted to carve out a business close to their home. Mr. Hanna had experience working for the homebuilder’s association in Cleveland; his wife had strong roots in Pittsburgh and didn’t want to leave. With his Bachelor’s and Master’s degrees in business from the University of Pittsburgh, he began with his single office of what is now the 3rd largest real estate company in the United States. Today, he has over 62 years of experience in all areas of real estate.

Howard and Anne Freyvogel Hanna had three children; Howard W. “Hoddy” Hanna, III, Chairman of Hanna Holdings; Helen Hanna Casey, President and CEO of Howard Hanna Real Estate Services; and Annie Hanna Cestra, Executive Vice President and COO of Howard Hanna Real Estate Services. Mr. Hanna has 10 grandchildren and 17 great-grandchildren.

Howard W.
Howard W. "Hoddy" Hanna, III
Chairman
Hanna Holdings, Inc.

Howard W. “Hoddy” Hanna III, Chairman of the 3rd largest real estate company in the United States, is known as a man of steadfast determination and integrity. Headquartered in Pittsburgh, Pennsylvania, Howard Hanna Real Estate Services is a family owned company with three generations of the Hanna family involved in day to day operations.

The company specializes in residential, commercial, mortgage, title and insurance brokerage services and delivers quality services through its 250+ offices across Pennsylvania, Ohio, New York, Virginia, Michigan, West Virginia, North Carolina, and Maryland with more than 9,000 sales associates and staff. The company was founded in 1957 by Howard and Anne Hanna with one office in the Oakland neighborhood of Pittsburgh at Bayard and Craig Streets.

Getting his real estate license at 18 and following in his father’s footsteps, Hoddy began his real estate career as a weekend sales associate for Howard Hanna while attending John Carroll University in Cleveland, Ohio. The business expanded and diversified under Hoddy’s leadership and he became an important influence in the real estate community and an industry leader.

His innovation in the industry is renowned, and he has always been known as the idea man, brimming with energy and charisma. Howard Hanna Real Estate Services was among the first in the country to launch a weekly television program showcasing homes listed for sale and is the only real estate company in the nation to offer a “100% Money Back Guarantee”.

The ever continuing goal of leading in sales, mortgages and closings of real estate with pride, enthusiasm and integrity, has led to numerous honors for Hoddy. Recognized by LaRoche College as the recipient of the school’s Ad Lucem Award in honor of the Hanna Family’s vision, leadership and determination; the Anti-Defamation League (ADL) has recognized Hoddy with the National American Heritage Award, given to individuals who serve their community through work and deed; and the Western Pennsylvania Junior Achievement has named him ‘Man of the Year’.

For continuously demonstrating extraordinary contributions toward increasing home ownership, Hoddy has received the RISMedia/Bank of America National Home Ownership Award and named to the Inman News list of “100 Most Influential People’.

Very active in the community, he currently serves as chair of the Children’s Hospital of Pittsburgh Board of Trustees and as a member of the hospital’s Foundation board. Additionally, he is a member of the board of RBS Citizen’s Financial Group, John Carroll University, LaRoche College, the University of Pittsburgh Katz Graduate School of Business Board of Visitors, the Diocese of Pittsburgh Finance Council and the YMCA of Greater Pittsburgh. He recently completed a term on the board of the Federal Reserve Bank of Cleveland. He is a founder and former chairman of Family House, a home away from home for patients and families with life-threatening illnesses in Pittsburgh; a founder of the annual Viking Victory Auction for Central Catholic High School which has raised millions for academic programs and financial aid.

Hoddy personally chairs the annual Howard Hanna Children’s Free Care Fundraising drive. Since 1988, the campaign has raised and donated more than $11 million to children’s hospitals where the company does business.

He and his wife Mary Anne reside in Fox Chapel, Pennsylvania and Naples, Florida, where they have raised five children and are the proud grandparents of fifteen grandchildren.

Helen Hanna Casey
Helen Hanna Casey
Chief Executive Officer
Howard Hanna Real Estate Services

Helen Hanna Casey is the Chief Executive Officer of Howard Hanna Real Estate Services, the third largest real estate company in the United States, and the largest that is privately owned. An industry leader with more than four decades of experience, Helen has been named to the 100 Most Influential People in Real Estate list by INMAN News, the Most Powerful Woman in Real Estate by the Swanepoel Power 200 report, and has received numerous awards and other honors. In addition, she is often a requested keynote and featured speaker in the industry to women’s groups and business leaders throughout the country.

Helen currently serves as chair of the National Association of Realtors (NAR) 2018 Corporate Ally Program Advisory Board and served as chair of NAR's 2017 Corporate Investor Council. Just as dedicated to the community, she is a member of the Allegheny Conference on Community Development Executive Committee and chair of its Strategic Communications Committee. She is a member of the International Women’s Forum, is a past chair of the greater Pittsburgh Chamber of Commerce, sits on the board of TriState Capital Bank, and chairs the board of the Pittsburgh Civic Light Opera.

Three generations of the Hanna family are involved in the day-to-day operations of Howard Hanna Real Estate Services, the #1 home seller in Pennsylvania, Ohio, and New York. More than 9,200 sales associates and employees work from 262 offices across the eight states of Pennsylvania, Ohio, New York, Virginia, Michigan, West Virginia, North Carolina, and Maryland. 2017 closed sales volume surpassed $18 billion for the first time in the company’s 60-year history and the company closed 97,005 transactions.

The Howard Hanna portfolio of real estate services includes residential and commercial brokerage, mortgage, title, insurance, relocation, appraisal, and property management services.

Helen resides in Pittsburgh with her husband, Steve, who is an architect, and their dog, Charlie. They have three grandchildren. Their love of the theater has led them to be producers of eight Broadway shows, and they have attended three Tony Awards shows.

Annie Hanna Cestra
Annie Hanna Cestra
Executive Vice President & Chief Operating Officer
Howard Hanna Real Estate Services

Annie was named Chief Operating Officer of Howard Hanna Real Estate Services in 1986, after 12 years of serving as Treasurer and guiding the fiscal policies of the company from the beginning of its remarkable expansion. She holds a Bachelor of Arts degree from Georgian Court College and a Master of Education degree from the University of Pittsburgh. Annie currently holds a Real Estate Broker and an Insurance license in the Commonwealth of Pennsylvania.

Her current responsibility is to direct the administrative operations of Howard Hanna Real Estate and its ancillaries. This involves developing and implementing policies and procedures that serve the needs of the Corporation, the licensees and management to ensure professional standards of consistency and integrity.

Annie is a member of the Pennsylvania State Real Estate Commission and has been since 2003. In December 2007, then Pennsylvania Governor Edward G. Rendell appointed Annie Chair of the Real Estate Commission. She also has served as a Director of the Realtors Association of Metropolitan Pittsburgh’s Executive Committee and a delegate to the Pennsylvania Association of Realtors.

An active and involved member of the community, Annie is currently serving as Chair of the Board of the Urban League of Greater Pittsburgh. In the past, she has served as President and Vice President respectively of St. Lucy’s Auxiliary to the Blind and of Pittsburgh Hearing, Speech and Deaf Services. She also has served on the Board of the Winchester Thurston School and as Treasurer of Fox Chapel Country Day School’s Board of Trustees.

The National Relocation and Real Estate Magazine honored Annie as “One of the Most Powerful Women in Real Estate” in 1999. Carlow College recognized Annie in 1994 as a “Woman of Spirit.” She was also honored in Washington DC at the Second Annual Working Woman 500 Congress. In April of 2008, the Howard Hanna family was recognized by LaRoche College as the recipient of the Ad Lucem Award in honor of the Hanna Family’s vision, leadership and determination.

Annie and her husband Dennis have three children and reside in the Fox Chapel area of Pittsburgh.

Howard W.
Howard W. "Hoby" Hanna, IV
President of Real Estate Brokerage
Howard Hanna Real Estate Services

Hoby’s real estate career began nearly 20 years ago, and during that time he has held various roles in the organization giving him a unique perspective on both real estate and the company. Now, he leads the 3rd largest real estate company in the nation with real estate sales volume of $17.484 billion in 2016 up 38% over the previous year and 95,152 closed units in 2016 up 43% over the previous year.

Hoby directs business and operational efforts throughout the company’s eight-state footprint consisting of 270 offices across Pennsylvania, Ohio, New York, Virginia, Michigan, West Virginia, North Carolina and Maryland. He works with clients, office managers, and sales associates, ensuring that the company maintains its reputation of excellence. He also supervises land development operations, while overseeing Howard Hanna Mortgage, Barristers of Ohio Title & Escrow Services, Howard Hanna Insurance and oversees the commercial company and property management divisions. Over the past two decades, Hoby has been at the forefront of the company’s expansion, growing it to one of the top three real estate brokers in the United States and directing the acquisition and integration teams that have expanded the company. Hoby’s leadership was key in spearheading the acquisitions of Smythe Cramer in 2003, Realty One in 2008, Edward Surovell Realtors in 2012, The Chartwell Group in 2013, Ostendorf-Morris in 2014, One Cavo in 2014, Kelly & Visconsi in 2015, Nothnagle Realtors in 2015 and RealtyUSA in 2016.

Crain’s Cleveland Business has named Hoby to their “Forty under 40” list as well their “150 Most Influential People” list in both 2011 and 2012. Last year, he was named to the 2016 Swanepoel Power 200 for the first time and was honored in the top 100 most powerful real estate leaders. His customer-centric real estate approach has also been featured in Small Business Cleveland.

Nationally, Hoby is a Director of the National Association of REALTORS®, a board member of LeadingRE and as a past member of Trulia. He is currently also involved as a member of the Board of Governors of the Northern Ohio Multiple Listing Service (NORMLS) and The Realty Alliance. Moreover, he has been a featured speaker at national conferences for both Inman and REAL Trends.

Locally, Hoby on the Board of Directors for the North Coast Community Homes, an organization that develops and maintains housing for individuals with mental retardation and developmental disabilities in Ohio. Outside of real estate, he is active in the local community with organizations such as Hathaway Brown School, University Schools, ideastream, Boys Hope Girls Hope, University Hospital Rainbow Children’s and The Cleveland Clinic. He is also a member of the Cleveland Chapter of Young Presidents’ Organization (YPO).

Hoby is a licensed broker and a graduate of the University of Pittsburgh. He’s also active in many additional local and national professional, civic and community organizations. When he’s not working, Hoby spends time with his wife and four children, he also coaches baseball and soccer.

Brooke Anderson-Tompkins
Brooke Anderson-Tompkins
President
1st Priority Mortgage, Inc.

Brooke Anderson-Tompkins joined 1st Priority Mortgage in August 2007 after her high energy had fueled her once-small mortgage brokerage business, Anderson Funding Limited, over a 20-year timeframe. She brings her passion, energy, and customer-driven leadership to 1st Priority Mortgage, and is personally known for utilizing a comprehensive strategic approach with personal accountability. She has implemented several of her proven methodologies into the daily operations at 1st Priority, many of which are tied to the satisfaction level of clients and now represent Delivering the Home Loan Experience™ and creating a Raving Fan™ of every stakeholder. As a result of a collective effort, 1st Priority Mortgage was named by National Mortgage Professionals Magazine as a 2017 Top 10 Mortgage Employer in the Mid-Atlantic US.

Brooke’s commitment is also demonstrated by her professional accolades and community involvement. She was named one of Mortgage Women Magazine’s “2015 Women at the Helm of Top Mortgage Companies,” has served as 2015-2016 Chair of the Board of Directors for the Community Mortgage Lenders of America (CMLA), and continues to serve on the CMLA Board of Directors as a Board Member on the LendersOne (L1) Advisory Board and as a member of the Board of Trustees for King Center Charter School. Brooke previously served as a public member on the New York State Board of Public Accountancy, as well as the Board of Trustees for Hilbert College. Business First of Buffalo included Brooke as a distinguished member of its “40 Under Forty” list. Brooke is a graduate of Hilbert College and University at Buffalo’s notable Center for Entrepreneurial Leadership.

Robert M.
Robert M. "Mac" Biggar, Jr.
President
Hanna Commercial

In 1991 Robert M. (Mac) Biggar, Jr. co-founded Chartwell Group, LLC which today is Hanna Commercial. Prior to that, Mac worked at Colliers International for six years and B.P. America’s Management Training Program for three years. Under Mr. Biggar’s leadership and direction, Hanna Commercial has grown from a three person office to a current team of 90 people. Today, the company is northeastern Ohio’s largest, locally-owned commercial real estate brokerage and consulting firm, and is a multiple winner of the Weatherhead 100 award.

Throughout his career, Mr. Biggar’s production has consistently been in the top tier of commercial brokers within the Greater Cleveland Market. Recently, Mr. Biggar was the procuring cause of the largest lease completed, having a value in excess of $15,000,000. Mac has also successfully completed numerous transactions for major companies such as AT&T, TRW, General Electric, Nestle, Ferro Corporation, Keithley Instruments, Step 2, Glencairn, Banker Trust of New York, and the corporate Headquarters for BFGoodrich.

Nicholas G. Bozovich, II
Nicholas G. Bozovich, II
Vice President of Information Technology
Howard Hanna Real Estate Services

Nick Bozovich brings more than 13 years of experience in the information technology field to Howard Hanna, with a focus on building and guiding technical teams through Information Technology transformations, growth, combinations and strategic planning. Nick served in key strategic, operational, and technical positions for a mid-size, national law firm that, over the past 14 years, has grown to one of the top ten global law firms.

Kristine M. Burdick
Kristine M. Burdick
President, Midwest Region
Howard Hanna Real Estate Services

With Howard Hanna since 2004, Kristine (Kris) M. Burdick has been in the residential real estate business for more than 20 years with a proven track record of success. In her current role as President, Midwest of Howard Hanna Real Estate Services, Kris is responsible for overseeing business and operational efforts for the company throughout Ohio and Michigan.

Shortly after joining Howard Hanna in 2004, Kris was promoted to Manager of the Akron office. In that role, she supervised more than 85 sales associates. For five years, Kris grew the office while winning Howard Hanna awards that included “Top Ohio Office” and “Top Regional Office.”

In 2010, Kris joined the Ohio South Regional management team as Regional Sales Manager and Vice President. Her focus was on strategic market growth, development, profitability of sales offices, and identification of new office locations. She facilitated the expansion and growth of the region, which included more than 300 sales associates and 12 office locations.

After her success in the Ohio South Region, Kris moved to the Ohio East Region as the Regional Sales Manager and Vice President, where she managed over 500 sales associates and 12 offices. Through her leadership development, market development, and commitment to excellence, both regions grew exponentially.

Locally, Kris is a member of the board of directors for the Akron Cleveland Association of Realtors, is a Director at the Ohio Association of Realtors, and is on the Executive Committee for the CRIS Multiple Listing Service. She has previously been President of the Akron Women’s Council of Realtors, District Vice President of the Ohio Association of Realtors, and President of the Akron Area Board of Realtors.

Kris has also served on the boards of multiple national and local charitable organizations, including the Akron Symphony Guild, Greater Akron Symphony Association, and Rockynol Retirement Community.

Jacqueline Cassara
Jacqueline Cassara
Vice President, Education
Howard Hanna Real Estate Services

With more than 30 years in the real estate industry, Jackie Cassara’s versatile career has included sales, management, marketing and training. Her experience has included public/media relations; writing, editing and implementing web site and intranet content; recruitment advertising and corporate positioning.

As Director of Professional Development for Howard Hanna’s Midwest operations, Jackie developed and deployed curriculum for the Fast Start program, Continuing Education classes, online Marketing Tools Training and Leadership Development courses. As Vice President of Education, Jackie is responsible for classroom and online education for more than 9,000 new and experienced agents, managers, and staff in Howard Hanna’s vast market.

Passionate about education, Jackie also taught Public Relations Writing at the University of Akron. She especially enjoys working with real estate’s “niche” markets and developing programs to address multicultural clients, first-time home buyers, and seniors.

Thomas M. Ceponis
Thomas M. Ceponis
President, Pennsylvania Region
Howard Hanna Real Estate Services

Thomas (Tom) M. Ceponis has over 40 years of real estate experience and is a licensed real estate broker and instructor with an extensive background in sales management, marketing, training, new home sales, and land development. As a member of the senior management team at Howard Hanna for over 30 years and as the President of the Pennsylvania Region, Tom is responsible for the operation, profitability, and growth of offices across the state. Previously, Tom was the Senior Vice President and Regional Manager of the northern metropolitan Pittsburgh offices.

Tom’s commitment to the real estate industry is demonstrated by his service to multiple organizations, include:
• Past President of the Realtors Association of Metropolitan Pittsburgh (RAMP)
• Current member of RAMP Standards and Operations Committee
• Served on the board of the Pennsylvania Association of Realtors (PAR)
• Served on the board of the National Association of Realtors (NAR)
• Past Chairman of the NAR Business Issues Committee
• Served on NAR Presidential Advisory Group board for Real Estate Settlement Procedures Act (RESPA)

He has been recognized as an “Outstanding Business Person” by the Greater North Hills magazine and is active in the community, serving as Vice Chairman of the Indiana Township Planning Commission. Tom additionally participates in and supports the annual Howard Hanna Children’s Free Care Fund campaign.

Dennis A. Cestra, Jr.
Dennis A. Cestra, Jr.
President, Southeast Region
Howard Hanna Real Estate Services

Dennis Cestra, Jr. has an extensive knowledge of all aspects of the real estate transaction. He loves the challenge and the people but he most enjoys the team part of the business, and a team victory means more to him than an individual one.

Dennis is responsible for designing and implementing Howard Hanna’s overall business development throughout the Southeastern Region of the United States. In that role, Dennis works with all of the firm’s business units, associates, and counterparties. Since joining Howard Hanna, Dennis has held numerous sales and management positions throughout the organization’s suite of companies, including Mortgage, Title, Insurance and Residential Brokerage, where he spent most of his time.

Dennis holds a Masters in Real Estate from Georgetown University, and a BA from Allegheny College. Actively involved in the communities Howard Hanna serves, Dennis sits on the Future Generations Board for Children’s Hospital of The King’s Daughters, and the Board of Directors for Bethlehem Haven. Dennis is also a member of Hampton Roads REALTORS® Association (HRRA), West Penn Multi-List, Inc. (WPMLS), Virginia Association of REALTORS® (VAR), Pennsylvania Association of REALTORS® (PAR), and National Association of REALTORS® (NAR), serving on various leadership boards and advisory groups.

Dennis A. Cestra, Sr.
Dennis A. Cestra, Sr.
Senior Vice President
Howard Hanna Appraisal Services

Dennis A. Cestra, Sr. began his career in real estate sales and management in 1972 alongside the founder of Howard Hanna Real Estate Services, Howard W. Hanna, Jr. and Howard W. “Hoddy” Hanna, III. That same year, Dennis was joined at the firm by his wife, Annie Hanna Cestra. By 1975, he had earned his Associate Broker’s license and began appraising properties along with Mr. Hanna, Jr.

During the 1980s, Dennis assumed the management of the Appraisal Division and started to further grow the business.

Dennis has earned numerous appraisal designations, including SRA, IFA and CRP. He is the past president of the Metropolitan Pittsburgh Chapter of the Appraisal Institute, the Pittsburgh Chapter of the National Association of Independent Fee Appraisers, and the Pennsylvania Council of Real Estate Appraisers.

As the Senior Vice President of Appraisal Services, Dennis oversees a staff of state-certified appraisers completing commercial, residential and industrial assignments. He specializes in eminent domain and aviation-related appraisal services.

Dennis has served on numerous organizational boards, including as past Chairman of Mercy Health System, Director Emeritus of Point Park University and, currently, as a Board Member of Pittsburgh Central Catholic High School.

Armand D'Alfonso
Armand D'Alfonso
President, New York Region
Howard Hanna Real Estate Services

Growing up, Armand D’Alfonso always had an interest in real estate. He initially started investing in Rochester Real Estate, then obtained his real estate license in 1986 and transitioned into sales at Nothnagle Realtors where he became a top producing agent in the company. In 1993 when Phil Nothnagle asked him to oversee his first office (Irondequoit), Armand moved into management and expanded that office by 40% within 18 months. Armand grew with the company, going on to lead several branch offices and departments and eventually becoming the Vice President of Sales in 1998.

After managing several other areas of the company, Armand purchased the company from the Nothnagle family in 2004 and became President and Chief Executive Officer. In his current role, he is responsible for Nothnagle Realtors Sales and Operations throughout the state of New York. Armand oversees over 700 agents, three franchises, regional managers, branch managers, 30 branch offices and the operations of the Corporate Headquarters.

In 2015, the Nothnagle family joined the Howard Hanna family of companies.

Jon F. Deegan
Jon F. Deegan
General Corporate Counsel
Howard Hanna Real Estate Services

As General Corporate Counsel for Howard Hanna, Jon F. Deegan is responsible for overseeing the legal, transactional, and risk management issues for the company in Pennsylvania, Ohio, Michigan, New York, and West Virginia. In his role, Jon brings his past real estate law experience together with his past sales office management experience to minimize errors, mistakes, and to design a process and knowledge base within Howard Hanna’s sales organization to manage risks and lower liability exposure. In this manner, Jon ensures Howard Hanna in delivers a phenomenal customer experience through professionally trained and counseled sales agents.

Tracy Rossetti Delvaux, CPA
Tracy Rossetti Delvaux, CPA
Chief Financial Officer
Howard Hanna Real Estate Services

Tracy Rossetti Delvaux joined Howard Hanna 20 years ago from Ernst & Young as a Certified Public Accountant and Manager to become Controller of Howard Hanna Financial Services. For 14 years, she has served as Senior Controller of the corporation. In 2010, Tracy became Senior Vice President and Chief Financial Officer of Hanna Holdings and Howard Hanna Real Estate Services.

“During the past decade, Tracy’s ability to consolidate our Accounting Department through major acquisitions, performance, budgets, and implementation of a new technology platform, has been instrumental in all of our businesses,” said Chairman, Howard W. “Hoddy” Hanna, III.

Annie Hanna Engel, Esquire
Annie Hanna Engel, Esquire
President, Howard Hanna Insurance Services
Chief Legal Officer, Howard Hanna Real Estate Services

Annie Hanna Engel, Esq. began her career as a Litigation Associate with Pietragallo, Bosick & Gordon. She was formerly the Manager of Graduate Studies and Deputy Director of the Insurance Law Center at the University of Connecticut School of Law, teaching Principles of Insurance. Annie joined Howard Hanna as Chief Legal Counsel in 2005. In 2010, she was named President and Chief Operating Officer of Howard Hanna Insurance Services. In 2016, she was named Chief Legal Officer of Howard Hanna Real Estate Services.

In her dual roles, Annie focuses on the evaluation of risk, estate transaction litigation, insurance product refinement, including Federal Flood insurance risk strategies, warranty placement, insurance defense and coverage, licensee ethics compliance, and various corporate matters. Additionally, Annie works closely with the National Association of REALTORS® (NAR) on insurance and flood concerns. She also teaches real estate licensing courses in both ethics and the liability of the real estate transaction and principles of insurance. Annie has published several articles on sales agreement negotiations and an article on sellers’ disclosures and the role of the licensee, and REALTOR® Safety.

Robina R. English
Robina R. English
Vice President and Regional Manager, Pennsylvania Northwest Region
Howard Hanna Real Estate Services

Robina (Bebe) R. English started her real estate career in 1980. After realizing banking was not the career for her, Bebe took the real estate licensing exam, started working as a sales associate, and became a broker in 1989. In 2001, she joined the Howard Hanna team and became the manager of the Squirrel Hill office. After a successful 11 years in Squirrel Hill, she became the manager of the West Suburban office, and then Regional Manager of the Pennsylvania Northwest region. Since then, Bebe has been appointed Vice President alongside her existing role of Regional Manager of the Pennsylvania Northwest region.

Lisa A. Fleming
Lisa A. Fleming
Vice President and Regional Manager, Michigan Region
Howard Hanna Real Estate Services

Lisa Fleming has had a successful career with Howard Hanna since 1998 when she joined the North Hills office sales team in Pittsburgh, PA. Her real estate career took off immediately. When Lisa moved into management in the Howard Hanna Allison Park real estate office, the size of that office tripled from 17 sales associates to 50 in just four years. Lisa was instrumental in having a new office built for her sales team in a new location in Hampton, PA. The office then became one of the top three offices in the Pennsylvania North region, and in 2012, won the coveted “One Team, One Dream” award.

Prior to working with Howard Hanna, Lisa worked at Divine Providence Hospital in Pittsburgh as well as being a Flight Attendant with Pan American Airlines in New York and US Airways based out of Philadelphia and Pittsburgh, PA.

Jo Anne Freidly
Jo Anne Freidly
Vice President and Regional Manager, Central Pennsylvania Region
Howard Hanna Real Estate Services

A native of Lancaster County, Jo Anne Freidly began her real estate career in 1979, when she obtained her real estate license and specialized in all phases of real estate sales. In 1987, Jo Anne became deeply involved in land development and new construction, forming her own construction company, Freidly, Inc.

In 2004, Jo Anne became an Associate Broker and began her career in real estate management. In her new role, she was responsible for opening, recruiting, training, and overseeing the general growth and operations of a real estate sales office. Since joining Howard Hanna, Jo Anne has utilized her management and real estate experience to successfully expand the Howard Hanna brand into Lancaster County. Jo Anne is now responsible for the management and growth of the Central Pennsylvania Region.

Leah S. Gibbons
Leah S. Gibbons
Vice President and Regional Manager, Ohio East Region
Howard Hanna Real Estate Services

Leah is a graduate of the Cleveland-Marshall College of Law at Cleveland State University and Baldwin-Wallace University. Her real estate career began in 1993 and since then she has worked in many different capacities within the company.

As a former Corporate Director of Advertising and Sales Office Manager, she developed a robust skill set that encompasses all sides of the real estate business. This includes transactional management expertise, client-centric relationship building, and a strategic and targeted marketing approach to home sales through leveraging multigenerational marketing vehicles.

She is also an active school and athletic volunteer, and was formerly Vice President of Bay Village Schools PTA.

Yvonne L. Guthrie
Yvonne L. Guthrie
Vice President and Regional Manager, Pennsylvania East Region
Howard Hanna Real Estate Services

Yvonne L. Guthrie started her career with Howard Hanna in 1988, and in 1993, she became the first full-time Recruiting Director. During her tenure, Hanna Training and the Alan Kells School of Real Estate were added to the department. During her Vice Presidency leadership, the Cranberry Office was consistently ranked in the top five offices in Pennsylvania, and was the recipient of many top production awards.

Gregory F. Hammill
Gregory F. Hammill
Senior Vice President of Operations
Howard Hanna Real Estate Services

Growing up in a Pittsburgh real estate family, Gregory (Greg) F. Hammill obtained his real estate license in the early ‘70s and began his career with Hammill-Quinlan Real Estate. From rental agent to sales associate to relocation director to office manager, Greg has managed broad aspects of the real estate business.

Since starting with Howard Hanna Real Estate Services in 1997, Greg is now responsible for overseeing offices, aiding our sales associates and managers in reaching their maximum potential, and also guiding regional managers in their leadership development.

F. Duffy Hanna, Esquire
F. Duffy Hanna, Esquire
President
Howard Hanna Financial Services

F. Duffy Hanna is President of Howard Hanna Financial Services, overseeing Howard Hanna’s wholly owned mortgage and title insurance operations.

Duffy received his undergraduate degree from the Catholic University of America and received his law degree from the University of Pittsburgh School of Law. He is admitted to practice law in Pennsylvania and New Jersey and is a member of the Pennsylvania Bar Association. Additionally, Duffy has achieved the distinction of Accredited Mortgage Professional from the Mortgage Bankers Association, is a graduate of the School of Mortgage Banking and is a candidate for the prestigious Certified Mortgage Banker from the Mortgage Bankers Association, a distinction that represents the epitome of dedication and expertise in the real estate finance industry.

After graduating from law school, Duffy began his career at the law firm of Doepken, Keevican & Weiss as a member of their Corporate and Real Estate Group, handling and structuring complex mergers, acquisitions, management buyouts and large commercial real estate transactions. In 2003, Duffy joined his family business becoming, General Counsel of Barristers Land Abstract and Howard Hanna Real Estate Services.

Combined, the Howard Hanna Mortgage family of companies closes over $1.5 Billion in residential real estate financing and Barristers closes over 10,000 transactions annually placing those groups among the largest of all real estate affiliated companies.

Additionally, Duffy plays an integral part in the Company’s growth through mergers and acquisitions, including over $100 million in acquisitions over the last 10 years.

Duffy participates in developing company risk management policies and speaks both locally and nationally on risk management for real estate agents and brokers. Duffy also serves the community through his many civic involvements. Duffy currently serves as Chair of the Board of Trustees of Girls Hope Pittsburgh, former Chairman of the Young Presidents Organization (YPO) - Pittsburgh Chapter and former Chairman of St. Anthony School Programs.

Duffy and his wife Dana have three children, Jimmy (13), Freddy (12) and Elise (8). The Hanna's reside in Fox Chapel, Pennsylvania.

M. Jean Hayes
M. Jean Hayes
Vice President and Director of Purchasing and Operations
Howard Hanna Real Estate Services

M. Jean Hayes began her career in real estate in 1980, achieving recognition as a Million Dollar Producer in her first year in the business. In 1987, Jean worked in the Marketing department, and created the Printer Pieces coding system that is still used today.

Currently, she is the Vice President and Director of Purchasing and Operations. Jean became the Director of Purchasing and Operations in 1990, and Vice President in 1996.

Catherine Hopkins
Catherine Hopkins
Vice President and General Manager
Barristers Title and Escrow
Darlene A. Hunter
Darlene A. Hunter
Vice President and Regional Manager, New Construction
Howard Hanna Real Estate Services

An integral part of the Collier Township office from its start in 1996, Darlene A. Hunter knows the new home construction business better than most, and learned how to succeed in both good real estate markets and bad. When Darlene became manager of the office, she grew the business and the Hanna Nevillewood sales team. The office opened with 4 agents in 1996; by mid-2011 when Darlene was named Vice President of New Construction for Howard Hanna, the office had 24 agents and closed sales volume was up 21% over the year before.

According to Darlene, Howard Hanna is currently marketing approximately 40 new home construction sites with a sales team devoted to each.

Alicia M. Kosec
Alicia M. Kosec
Vice President and Regional Manager, Ohio Northeast Region
Howard Hanna Real Estate Services

Alicia’s real estate career began in 1998 and in 2000 she joined the Howard Hanna Poland office. From 2003 until 2005, she was a successful sales agent and Top Office Producer. Her leadership and talent was recognized and in 2006 she was promoted to manager of the Poland office. Under her leadership, the office quickly grew to become top in its region. Her expertise lies in helping agents through the listing process and into the sales process, teaching them how to negotiate and close successfully. Guiding her management style is the Hanna culture and philosophy, she will bring these strengths as Vice President and Northeast Regional Manager.

Ann Kyner
Ann Kyner
Vice President and Regional Manager, Ohio South Region
Howard Hanna Real Estate Services
Karen M. Leonardi
Karen M. Leonardi
Senior Vice President, Western District (NY)
Howard Hanna Real Estate Services
Joe Lindau
Joe Lindau
Vice President of Secondary Marketing
Howard Hanna Mortgage Services
John Majchrzak
John Majchrzak
Regional Vice President, Rochester Region
Howard Hanna Real Estate Services
Nan Malysza
Nan Malysza
Regional Vice President, Buffalo North Region
Howard Hanna Real Estate Services
Robin C. McCabe
Robin C. McCabe
Venture President
Towne Mortgage

Robin is a graduate of the University of Florida who began her career in mortgage banking in 1984. Opening up a regional bank branch in 1988, she not only maintained her top personal production but grew the branch to lead production as well. In 1995, she partnered in a start-up mortgage company that exceeded $1 billion annual production within four years.

In 2007, she became Sales Manager for Towne Mortgage, a new Mortgage Joint Venture between Howard Hanna William E Wood and TowneBank Mortgage. Currently she is the Venture President of the Howard Hanna Southeast Region mortgage partnership, Towne Mortgage.

Outside of real estate she has been a Legislative Aid in Washington, DC and Editor of the Navy Newspaper in Yokosuka, Japan.

Lucius B. McKelvey
Lucius B. McKelvey
Chairman Emeritus, Midwest
Howard Hanna Real Estate Services
Brendan McManus
Brendan McManus
Vice President and Director of Operations
Hanna Langholz Wilson Ellis

Brendan joined Hanna Langholz Wilson Ellis in October 2017 as Vice President and Director of Operations. He focuses on office agency and tenant representation. He brings an unrivaled skill set to the firm; an entrepreneur, a manager, a marketer, and a salesman, Brendan possesses a vast experience in various businesses and ventures.

Brendan earned a BS in Business Logistic from Penn State in 1982. He started his commercial real estate career in 1989 as the Vice President and General Manager of the Howard Hanna Commercial Division where he managed twelve agents and supervised the Director of Property Management.

Over the past few years, Brendan has founded and run various businesses, both inside and outside of the real estate and sports marketing fields.

Mary-Ann Morehouse
Mary-Ann Morehouse
Regional Manager, Southern Tier Region
Howard Hanna Real Estate Services
Albert J. Picchi
Albert J. Picchi
Senior Vice President, Eastern District (NY)
Howard Hanna Real Estate Services

In December 2001, Al Picchi was appointed Vice President and Regional Manager of RealtyUSA and remained in that position after Howard Hanna Real Estate Services acquired RealtyUSA in June 2016. Al oversees the sales activities of the Capital Region of New York, which includes over 450 sales associates and 50 employees.

In his role, Al helps new and existing sales associates develop their business with the training, coaching, products and services that the company offers. In 2017, the New York region had over $1.2 billion in sales volume.

Prior to joining RealtyUSA, he spent 17 years in banking in various lending roles, including at Cohoes Savings Bank as Senior Vice President and Senior Lending Officer. Al has a Master of Business Administration (MBA) and is a Certified Real Estate Brokerage Manager (CRB). He has served on a number of local charitable boards and is currently a board member of Junior Achievement of NENY, the Cohoes Savings Foundation Board, and the Eastern NY Regional MLS Board.

Mark W. Re
Mark W. Re
Vice President and Regional Manager, Central New York Region
Howard Hanna Real Estate Services

Mark Re believes that well-roundedness and the ability to wear several hats at once has an unquantifiable value. More than just a corporate figurehead, Mark sees himself as a mentor. “When I first started selling real estate, I was 21 years old and fresh out of college,” Mark recalls. “The people who took the time to listen and guide me made a huge impact on my life, not just my career. I’ve never forgotten them. That’s the kind of person I strive to be as well.”

That personal philosophy carries over into Mark’s mentoring-style management. By constantly “Seeking the Best in People,” Mark helps each sales associate tap into their full potential. He understands that each person is a unique individual with his or her own personal hopes and dreams, and given the right environment and encouragement, they can make those dreams become reality. Helping a person expand his or her vision of themselves, overcoming obstacles, and celebrating the journey along the way is what gets Mark excited about going to work every day and provides him with a great sense of professional satisfaction.

Mark believes in continued self-improvement, believing learning is a continuous lifelong journey. Being raised in the Syracuse area and earning his degrees from Syracuse University and Onondaga Community College have given Mark a love for the Central New York area.

When joining the company as a sales associate, Mark sought the very best in himself on a professional level. Mark sees to it that all of the people on the Howard Hanna Team are professionals who live the company core values and principles, and he leads by example. Mark believes in giving back to the community and pays it forward by serving on several Central New York and national boards of directors, including The Salvation Army Advisory Board, Upstate Medical University Hospital, Onondaga Community College, Cortland Repertory Theatre, and Crouse Health Boards. Community volunteerism is a passion he believes shapes and makes the world a better place to thrive and grow.

Kelly Hanna Riley
Kelly Hanna Riley
Vice President and Regional Manager, Pennsylvania North Region
Howard Hanna Real Estate Services

A lifelong resident of Pittsburgh and a licensed Realtor® in the state of Pennsylvania since 1994, Kelly Hanna Riley is Vice President and Regional Manager of the northern metropolitan Pittsburgh region. She is a member of the company’s Executive Committee and serves as Vice Chair of the Howard Hanna Children’s Free Care Fund Foundation.

Kelly served as Sales Director of the Adams Township/Seven Fields office for four years and prior to that was one of the company’s top agents. A consistent multi-million dollar producer, Kelly received the National Sales Excellence award and, based on positive feedback from her clients, received the Pittsburgh Magazine 5-Star Realtor rating.

Coming from a successful real estate family, Kelly knows the importance of privacy and confidentiality in the real estate transaction. Whether the clients are home buyers or sellers, Kelly is known for her dedication and perseverance in pursuit of the best possible results, and knows what it takes to get them.

Kelly was a graduate of Winchester Thurston and Chatham University and currently serves on the board of Winchester Thurston. Prior to her career in real estate, she taught fourth grade at Winchester.

Daniel J. Riley, Esquire
Daniel J. Riley, Esquire
Vice President of Administration
Howard Hanna Real Estate Services
William A. Russo
William A. Russo
Vice President and Regional Manager, Pennsylvania Southwest Region
Howard Hanna Real Estate Services

William (Bill) Russo began his real estate career in 1987 as a successful sales associate in the Howard Hanna Mt. Lebanon office. By 1995, he was appointed the Manager of the Upper St. Clair office and quickly propelled the office into one of the top producing offices in the company. Bill’s expertise in real estate and his successful, people-oriented approach has resulted in lasting relationships built with agents, customers, and peers, and has helped elevate him to his current position as Howard Hanna’s Vice President and Regional Manager of the Pennsylvania Southwest Region. Within Howard Hanna, Bill is not only busy overseeing the region; he has also served as Howard Hanna’s representative on the Board of Directors for the REALTORS® Association of Metropolitan Pittsburgh. Additionally, as a supporter of the Children’s Free Care Fund, Bill has led the Upper St. Clair office to be one of the company’s largest grossing fundraising offices. Bill also actively supports the Project Bundle Up, Salvation Army, and other community related services.

Susan M. Sadowski
Susan M. Sadowski
Senior Vice President
Howard Hanna Relocation and Business Development

Susan M. Sadowski was named Senior Vice President of Howard Hanna’s Relocation and Business Development Department in 2000, after 22 years with Mellon Bank as Vice President, Human Resources Corporate Employee Relocations.

Susan’s current responsibilities include managing all Corporate, Broker, Relocation Management Company and eCommerce referrals within Howard Hanna Company. Oversee the relocation department’s relationship with Leading Real Estate Companies of the World. Network with local and national corporations to market and develop exclusive Howard Hanna relocation programs, Executive Link – concierge program, Hanna Gold Advantage/Military on the Move/Senior Platinum Plus – various affinity programs, Hanna Asset Management.

Susan is also President of Howard Hanna's full service relocation management company, Relocation Horizons, Inc., which manages and administers the domestic and international relocation policies for various local and national corporations.

Susan is a Certified Relocation Professional with Worldwide Employee Relocation Council; served on the board of the Greater Pittsburgh local chapter of ERC; served on the programming committee of Worldwide ERC. She is also a member of Relocation Directors Council. Susan is a speaker at various Human Resource Conferences, Great Lakes ERC, Worldwide ERC, LeadingRE relocation seminars.

Susan grew up in northern New Jersey before moving to Virginia Beach, VA. After attending Old Dominion University, Norfolk, VA, Susan relocated to Pittsburgh, Pennsylvania to work for Mellon Bank.

Susan and her husband Bob have three children and five grandchildren and live in the Robinson Township area of Pittsburgh. Susan enjoys travel, sports, entertaining and donating her time with various non-profits.

Susan and her team of Relocation Professionals are committed to ensure our Local and National Corporations, Brokers, Managers, Sales Associates and Customer receive quality relocation management services anywhere in the world. “We’re LOCAL, We’re GLOBAL”

 

Thomas S. Schoeller
Thomas S. Schoeller
Senior Vice President of Franchising, Mergers and Acquisitions
Howard Hanna Real Estate Services

In December 2012, Tom Schoeller joined Howard Hanna as Senior Vice President of Franchising, Mergers & Acquisitions, bringing with him over 17 years of experience in the real estate business. In this role, Tom is responsible for expanding Howard Hanna through franchising, mergers, and acquisitions in the Northeast and Mid-Atlantic regions. Over the course of his real estate career, Tom has been responsible for more than 120 franchise, merger, and acquisition transactions with firms that generated in excess of $10 billion in combined sales volume, such as Century 21 Real Estate and Coldwell Banker. In addition, Tom founded 7 Consulting Services in 2010, through which he provided consulting and business development services for several regional and national real estate companies.

Tom is actively involved in his community as a volunteer with Community Church, a mentor with Big Brothers and Big Sisters of the Bridge, and as a board member with Juvenile Diabetes Research Foundation (JDRF) of Eastern PA.

Kelly A. Silver
Kelly A. Silver
Executive Vice President of Marketing
Howard Hanna Real Estate Services

Kelly A. Silver brings extensive experience of marketing communications to Howard Hanna including television, print, e-marketing and brand management for both domestic and international markets. She also has over 20 years with BBDO, the world’s most awarded advertising agency. Her work was dedicated to the Chrysler Corporation and its brands Chrysler, Jeep and Dodge. She was directly involved in major initiatives including global brand expansion to Europe and Asia.

A native of Detroit, Kelly relocated to Pittsburgh in 2010 to assume her role at Thermo Fisher. She is a graduate of the University of Detroit.

Mark D. Steele
Mark D. Steele
Chairman
Howard Hanna Financial Services

Mark, a graduate of the University of Pittsburgh, began his mortgage banking career in 1971 at Second Federal Savings and Loan. In 1974 he assumed the overall responsibility for mortgage operations at West End Federal Savings and Loan.

In 1978, Mark joined Howard Hanna Real Estate Services. In 1980, he was elected Vice President of Hanna’s Western Sales Division. Three years later, as Executive Vice President, he was responsible for establishing Howard Hanna Mortgage Services, and as President and now Chairman and CEO, oversees all facets of the day-to-day operation of the company.

Mark also leads the Howard Hanna Financial Services Group. In this capacity, he is responsible for advising and overseeing the activities of Hanna's title insurance agency, insurance services and appraisal services. He also sits on the Executive Committee for Hanna Holdings, the parent company of Howard Hanna Real Estate Services and its affiliates.

Mark is a past President and former Director of the Mortgage Bankers Association of South Western Pennsylvania. He is also a former member of the Advisory Board of the Pennsylvania Mortgage Bankers Association, the group instrumental in establishing the Pennsylvania Mortgage Bankers Association.

Mark is the past Chairman and Executive Board Member of RESPRO, the real estate providers and settlement services council, in Washington, D.C.

He is a former Chairman and Director of the Dozen Mortgage Group and former member of the Board of Managers of the Realty Alliance Mortgage Group. Both are organizations of top independently owned and operated residential realty firms with mortgage companies.

His community activities include his former appointment as Director and Treasurer for the West Pittsburgh Partnership, a community based non-profit organization in the City of Pittsburgh, whose initiatives include community development, low income housing and neighborhood employment services. In 1993 he was nominated for President Clinton’s Volunteer Action Award. Mark is the Past Chairman and Director of the Pennsylvania Habitat for Humanity and he is a former board member and Chairman of Pittsburgh’s affiliate chapter of Habitat for Humanity.

Meredith C. Stephenson
Meredith C. Stephenson
Vice President of Human Resources
Howard Hanna Real Estate Services

Meredith C. Stephenson joined Howard Hanna as Director of Human Resources in February 2012, bringing ten years of progressive human resources experience to the company. She started her career with The Corporate Executive Board, a best practices consulting firm, in Washington, D.C. In 2016, she received her Master’s of Science in Human Resources Management from LaRoche College. Meredith also holds a Senior Professional of Human Resources (SPHR®) Certification from the Human Resources Certification Institute (HRCI), and a SHRM Senior Certified Professional (SHMR-SCP) Certification from the Society of Human Resources Management.

Edward D. Surovell
Edward D. Surovell
Chairman, Michigan
Howard Hanna Real Estate Services
Richard B. Thurmond
Richard B. Thurmond
Chairman, Virginia and North Carolina
Howard Hanna Real Estate Services
Matthew Whitehead
Matthew Whitehead
Vice President and Regional Manager, Buffalo South Region
Howard Hanna Real Estate Services
Merle L. Whitehead
Merle L. Whitehead
Chairman, New York State
Howard Hanna Real Estate Services
Melissa Crockett Willis
Melissa Crockett Willis
Vice President and Regional Manager, Ohio West Region
Howard Hanna Real Estate Services

“My mission is to challenge, motivate and inspire…. Challenge agents to new ways of thinking, motivate them to take action, and inspire them to reach heights they never thought possible.”

After graduating from John Carroll University, Melissa Crockett Willis joined her family in the real estate business and pioneered The Crockett Team. Melissa played a vital role in the consistent success of The Crockett Team, which consistently sold over 350 homes a year, because of her specific expertise in developing innovative and common sense systems to grow and service business.

Melissa started her real estate career with Smythe, Cramer Company in 1988, and immediately recognized and embraced the values and vision of Howard Hanna, when they purchased the company in 2003. Melissa is quick to point out, “Loyalty, family values, integrity, hard-work and innovation are the qualities most important to me, and the qualities that stand out in the mission of Howard Hanna!”